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Avianca’s refund policy varies based on the fare class and route. For refundable fares, passengers can request a refund after canceling their reservation, though cancellation fees may apply depending on the timing and type of ticket. Non-refundable tickets typically do not qualify for a refund, but passengers can rebook their flights, often with a change fee.

If you cancel within 24 hours of booking and the flight is more than seven days away, you can get a full refund without penalties. Refunds may also be issued if the airline cancels or significantly alters the flight schedule.

For bookings involving special circumstances like illness, passengers may be eligible for refunds with supporting documentation. Avianca also offers travel vouchers for some cases instead of a cash refund. It's best to check the specific terms at the time of purchase or contact Avianca’s customer service to confirm eligibility for a refund.